Security - an issue TimoCom takes very seriously!

Our focus: Quality!

TimoCom takes the issue of security seriously. Forwarders who wish to work with TC Truck&Cargo® or shippers who wish to work with TC eBid® have to meet certain requirements. For example, every new member is investigated prior to activation! Furthermore, only companies are permitted to use the programme that have been on the market for at least 6 months.

This way TimoCom customers are in good hands when it comes to security. In turn, they profit from the reputation as if having been awarded a quality seal. If, contrary to expectations, a critical situation should ever arise, the TimoCom security network takes effect in the form of its own debt collection service. In this event, legitimate outstanding accounts are pursued by the company's own lawyer and his team.

"Black sheep" have no chance with TimoCom!

EU initiative from TimoCom and SCHUNCK

Your security check to avoid cargo theft

Better to be on the safe side and effectively protect yourself against fraud: Here you will find the most important rules for theft prevention!

1. Delivery documents and personal controls:

• Original waybill from the forwarding company assigned
  
• Identity of the announced driver
  
• Identity card / passport
  
• Motor vehicle registration certificate / number plate
  
• Insurance policy or proof of insurance
  
• Business license
  
  

2. When the driver uses a mobile phone number additional control measures are unavoidable. Check the details of the announced driver saved with the freight exchange or mother concern.

• Warning: No enquiries to a mobile phone, only to a land line
  
  

3. E-mail messages from a FREEMAIL provider

• Countercheck via fax confirmation and data check
  
• Additional control mechanisms, such as checking the authenticity of the document by telephone enquiry at the freight forwarder's head office
  
  

4. When placing an assignment for the first time, enquire about the driver identity and identity control

5. Authenticity check of the faxes received with the owner of the connection

6. Check the proof of insurance for CMR insurers

7. If in any doubt: Additional plausibility checks with the freight forwarder and the freight exchange (e.g. in TC Profile®) and in various media

8. Question the vale of goods

9. Check the unloading date and time: React immediately to discrepancies

10. Train and sensitise all employees in the shipping department on an ongoing basis

11. Adhere to and sustain all control criteria, especially in peak periods

12. With goods value over 200.000 EUR - only place orders with known partners

A joint EU initiative from TimoCom and the SCHUNCK GROUP, one of the leading international insurance agents.

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