Erkrath, 2016-07-18 – It's official: TimoCom has again been awarded as "Best brand" in the category "Freight exchanges". Readers of German magazines lastauto omnibus, trans aktuell and FERNFAHRER annually vote on the best commercial vehicles and brands. The award that was created by the publishing house ETM, honours efforts in the development of innovative products and services for the transport industry. Marketing Director Christof Thesinga accepted the award at the festive ceremony in Stuttgart, Germany: "The award "Best brand" is and always will be a great honour to us. It is always a confirmation that our dedication has been worth it. This year it is for sure also a symbol that direct contact with customers gives you something back."
Communicative and transparent
One of the reasons to have voted for the IT company is according to Thesinga the direct communication with their customers. Over 50 international employees get in contact with 2000 TimoCom users daily talking about functions of the platform or answer questions on the transport business. Regarding social media, TimoCom's Facebook page has become the most important channel, making it possible to stay in contact with their customers in real time. "Nothing is more convincing than a direct and personal response on feedback" explains the marketing expert. "Our Social-Media team regularly asks our customers for feedback on our transport platform."
This digital exchange is not only motivating for the customers, also increasing satisfaction with the brand but it is also part of the company's philosophy and therefore essential for the employees. It was not surprising that a TimoCom employee promised to jump in a suit from a 5-metres dive tower in the case of being awarded again. Convince yourself that he has actually jumped - of course on TimoCom's Facebook page.